Job Description

Why Threadfellows?

At Threadfellows, we never go alone; we explore together. If you want to work with people who know that together, we can accomplish anything and have a “we can deal with that” attitude, then Threadfellows is your place. Creative, helpful, thoughtful, working together as a community. “I wish I worked there!” is what our friends and family say when they hear about our workday. At Threadfellows, we have ping pong tournaments, lunchtime grill outs, and an annual office Olympics. As a young growing business, we have the spirit of a start up with the experience of a large organization. Here, your coworkers become your friends and a second family vs. just someone you see each day at work. We are a small team of professionals who care as much about our team as we do about growing our small business into the first-place companies look to for all their apparel and accessory needs. We are looking to add new members who want to have fun, are excited to learn, are problem solvers, want to be a part of growing something great, have the highest levels of integrity, truly take pride in doing the job right, care about others and the planet, all while being driven to help us continue to grow.

Our Company

Threadfellows is an online based corporate apparel and accessory company that focuses on dressing businesses in the highest quality brand name apparel. We partner with brands like Patagonia, Columbia, TravisMathew, Under Armour, Fjall Raven, and many more. We care about giving back. We are committed to giving 1% of our net revenue to fund eco-friendly, earth-conscious causes and organizations around the globe through 1% for the Planet. Our goal is to disrupt our industry with a cutting edge go to market strategy and thinking of things differently. We thrive on exceeding the expectations of every customer we serve. We are devoted to our customers’ success; it defines our success. We work with bold brands, deliver exceptional customer experience, offer industry leading in-house decoration, and provide our employees a rewarding work experience. We stand out from the crowd and operate with the utmost integrity. To learn more about our company, visit .

How You Will Contribute to our Team.

Responsibilities

• Provide outstanding customer experience from introduction to order completion, ensuring all actions align with our company mission.
• Build sustainable relationships with customers by offering consultation to retain and grow sales orders.
• Take ownership of and manage customer queries in an effective, professional, and compliant way via phone, email, and chat.
• Partner with cross-functional teams to identify and resolve challenges, delivering cost-effective solutions that align with customer expectations.
• Support customer needs through effective use of POS system, order management software, and internal communication tools.
• Advise customers on the best way to showcase their brand through art and order consultation.
• Participate in all educational opportunities offered internally.
• Support additional customer care, sales and/or operations activities, as needed.

Preferred Qualifications

• 2+ years previous experience in a customer support or sales role
• Strong verbal and written communication skills along with active listening
• Basic skills in Microsoft Office suite with an emphasis on Excel
• Familiar with Adobe programs and/or quick to learn new technical skills
• Experience in art or design is beneficial, but not required

Why you are right for this role.

• You enjoy working with customers in a sales and service capacity
• You can adapt and independently prioritize to meet business needs
• You are organized and have a strong attention to detail
• You understand the importance of effective communication
• You demonstrate resilience by maintaining professionalism and composure during challenging customer interactions
• You want to be a part of a collaborative team, but are comfortable working independently
• You are driven to take on new challenges and responsibilities, driving our business forward
• You want to feel your value to the organization
• You are excited to learn through the continuous improvements required of a young business
• You thrive on variation within your days

Pay range

Hourly Range: $22.00-$27.00 negotiable based upon experience

To apply, please email your resume to careers@threadfellows.com.

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